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100% Pass Quiz Genesys - Fantastic GCX-SCR - Genesys Cloud CX: Scripting Certification Latest Exam Online
Candidates who become Genesys GCX-SCR certified demonstrate their worth in the Genesys field. GCX-SCR certification is proof of their competence and skills. This is a highly sought after credential and it makes career advancement easier for the candidate. To become Genesys GCX-SCR Certified, you must pass the Genesys Cloud CX: Scripting Certification (GCX-SCR) Exam. For this task, you need actual and updated GCX-SCR Questions.
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| Topic |
Details |
| Topic 1 |
- Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
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| Topic 2 |
- Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
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| Topic 3 |
- Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
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| Topic 4 |
- Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
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| Topic 5 |
- Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
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Genesys Cloud CX: Scripting Certification Sample Questions (Q61-Q66):
NEW QUESTION # 61
The ___________ tab in the right pane lists the errors in the script and helps you to locate them.
- A. Validation
- B. Actions
- C. Container
- D. Debug
Answer: A
Explanation:
In Genesys Cloud CX Scripting, the Validation tab in the right pane is crucial as it lists all the errors in the script and helps you locate them quickly. This feature is part of the integrated development environment (IDE) within Genesys Cloud CX, which aids developers in identifying and resolving issues in their scripts effectively. The validation process checks for various syntax errors, configuration mismatches, and other potential issues that might cause the script to fail during execution. This helps ensure that scripts are error-free and function as intended before they are deployed.
The Validation tab is an essential tool in the Genesys Cloud CX scripting environment, providing a streamlined way to detect and correct errors, thereby improving the accuracy and reliability of customer experience automation.
References:
* Genesys Cloud CX Scripting Documentation.
NEW QUESTION # 62
Select the default page name which the editor automatically adds when you create a new script.
- A. Script Page
- B. Start Page
- C. Home Page
Answer: B
Explanation:
The default page name that the editor automatically adds when you create a new script in Genesys Cloud CX is Start Page. This page serves as the initial landing page of the script, and it typically contains the first set of instructions or content that the agent will see when the script is launched.
NEW QUESTION # 63
Once you create a custom field on your profile, it cannot be deleted from the Admin interface.
Answer: A
Explanation:
In Genesys Cloud CX, once a custom field is created on a user's profile, it cannot be deleted via the Admin interface. This restriction ensures that profile data integrity is maintained and that data linked to custom fields is not accidentally lost or compromised. While you can update or modify custom fields, deleting them entirely from the admin interface is not an option.
NEW QUESTION # 64
HTML, JavaScript for CSS is a prerequisite for configuring Genesys Cloud CX Scripts.
Answer: B
Explanation:
HTML, JavaScript, or CSS knowledge is not a prerequisite for configuring Genesys Cloud CX Scripts. The scripting interface in Genesys Cloud CX is designed to be user-friendly, allowing users to create and configure scripts using a visual editor without needing to know web development languages like HTML, JavaScript, or CSS. The platform abstracts these complexities, making it accessible to users with varying technical backgrounds.
References:
* Genesys Cloud CX Scripting Documentation.
NEW QUESTION # 65
You cannot schedule a callback for more than 30 days in advance.
Answer: B
Explanation:
In Genesys Cloud CX, you can schedule a callback for more than 30 days in advance. The platform allows flexibility in setting callback times, ensuring that customer interactions can be scheduled according to business needs, even if that requires scheduling far into the future.
The statement that you cannot schedule a callback for more than 30 days in advance is false.
References:
* Genesys Cloud CX Callback Feature Documentation.
NEW QUESTION # 66
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